BSS Applications Managed Services for Communications Service Providers
Published: December 2012
The adoption of BSS managed-services delivery models is growing at a rapid rate and is increasingly driven by operator need to improve service quality and innovate, as much as reduce cost.
Kris Szaniawski, Principal Analyst, Informa Telecoms & Media
The report provides an overview of the BSS managed-services market both from the supply and demand side, including market drivers, vendor positioning and a detailed evaluation of CSP requirements.
The report analyzes the BSS managed-services market, exploring applications-led services targeted at communications service providers (CSPs). The research has a particular focus on application development and management (ADM) and application operations (AO) trends and looks at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management.
The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers and managed services trends, with a particular focus on Asia Pacific, Europe and the Americas. Research for the report included an online survey of 120 senior executives within CSPs as well as in-depth interviews with over 30 companies including CSPs and managed services providers (MSPs).
Because of the sensitive nature of the information, the identity of the CSPs has been kept anonymous. The MSPs profiled in-depth include: Accenture, Amdocs, Atos, Ericsson, HP, Huawei, IBM, Infosys and Tech Mahindra. The report includes a competitive vendor landscape study and analysis of individual MSP’s market positioning, SWOT analysis and differentiators.
How will this research help you:
Understand CSP requirements and benchmark what other CSPs are already doing or planning to do in this space
Identify key global and regional BSS managed-services trends and operator pain points
Learn about the key challenges involved in switching to a managed-services model
Analysis of the key MSPs active in the BSS managed-services market, including product strategy, differentiation and market positioning
Case studies include:
20 CSP case studies from:
New report format:
New Report format - designed for sharing - This research is available from our online store either as a hardcopy report or electronic format, featuring a series of PDF and PPT files, each designed to provide you with business critical intelligence which is easy to share with your colleagues.